Two days if it is going by our regular 2nd class mail. Just as long seems if sent by first class.

Please note that some parts of UK are much slower. In areas of London it is taking up to a month for mail to arrive.

If your package hasn’t turned up after 14 days from placement of order, please contact us and we will do our best to help.

Sometimes orders have been held up because suppliers couldn’t get stocks to us due to Brexit or pandemic delays. High Viz orders can be slow too if there is a run on orders as it takes two weeks to refresh stocks. Generally we despatch on the next working day after we receive the order.

Depending on where and when you get your Yellow Lanyard Pack (online through DogHornUK or through a local group) it may have slightly different contents to someone else you know who has got a pack. As we progress with the Campaign we continually try and upgrade the packs with better information and better “freebies” such as posters, cards, lanyards and information leaflets.

If you buy one direct from DogHornUK it might have some extras that our local volunteers have spent time creating and popped inside, depending on what is available at the time of purchase. We also like to include a handwritten thank you note along with the dispatch note if possible. If you have gone to the extent of having to pay for postage for you product then you will get the most up to date issue available.

If however you are buying from a local group or agent, it’s up to their admins and volunteers as to what they want to include as well as any “freebies” or local information they want to include, and how much they want to charge for a pack.

What is important is to remember that this is a campaign to hold back dog theft, where variety and standards might vary a little, according to the volunteer manpower available and the geographic location of a DogHorn Group that is distributing packs.

As for pricing, we leave it up to a group admin to choose what to charge for a pack. The recommended price is £5 (no more). However at DogHornUK (HQ) we give many away depending on individual circumstances or personal hardship. It’s up to a group leader if they want to do the same.

We do however recommend that local DogHorn group admins at least cover their costs of creating the packs by selling them at a price appropriate to their own location and setup. We do know that some group admins have bought packs and generously given at least some of them away. It’s not for us to choose how a DogHorn Group administers its finances, but we do ask that it operates under the ethos of non-profit and if possible returns income from sales back to DogHorn.Uk especially for enterprise packs bought under the sponsored scheme.

Our current Royal Mail mailing system (Click and Drop) has the ability to notify a dispatch, however its done in batches and not automated physically through the Royal Mail postal system (which we would prefer). It means that there is a risk of wrongly notifying dispatches, which creates even more confusion when orders aren’t received. Hence we aren’t able to notify despatches in a foolproof way yet, sorry.

In order to keep costs down we use second class mail, which means that there isn’t a tracking ability until it’s delivered.

We can however track to a certain extent through the Royal Mail app (which anyone can download) it is at least possible to see if a package is “In the system” or “Delivered”.

#1 Have a good look through this website, www.doghorn.uk. There is a lot of advice on different ways to help out. See join-the-campaign for more information.

#2 Tell others about this website and the Facebook Page @doghorngroup.

#3 Help support the Campaign by buying our products and pointing others to our shop. Buy the Yellow Lanyard and self-defence products there.

#4 Think about forming a DogHorn Group of your own on facebook. See how-to-create-a-doghorn-community-group-of-your-own

For a single lanyard the postal charge is £1.50. This goes towards covering the Royal Mail “Large Letter” charge, Paypal fees and packaging. The actual cost is £2.12 but we absorb the extra from the sale of the lanyard.

For a double lanyard, the postal charge is £2.00. As above this doesn’t fully cover costs.

For everything else the postal charge is £3.95 for what is classed as a small parcel. Actual costs of Postal fees, PayPal fees and packaging costs can be as much as £12.20 on something like a campaign pack and £4.60 on a small sub £10 purchase, which we absorb from the purchase price.

Regarding pricing, we leave it up to a group admin to choose what to charge for a pack. The recommended price is £5 (no more). However at DogHornUK (HQ) we give many away depending on individual circumstances or personal hardship. It’s up to a group leader if they want to do the same.

We do however recommend that local DogHorn group admins at least cover their costs of creating the packs by selling them at a price appropriate to their own location and setup. We do know that some group admins have bought packs and generously given at least some of them away. Its not for us to choose how a DogHorn Group administers its finances, but we do ask that it operates under the ethos of non-profit.

No. It takes many years to become a charity as it is such a complex process. Instead we are classified as a business with Charitable Aims.

Not being a Charity means that we haven’t had to wait for sponsors or donations in order to get The Campaign up and running. We’ve managed instead to draw on the considerable financial support and interest free loans from an established company (QuestUAV Ltd), in order to push the Campaign forward into its current national status.

If you purchase goods from DogHornUK through the shop, your money goes to cover a number of expenses, including:

#1 Paying for the cost of bulk purchase of products, the cost of packing, printing, Royal Mail Postage and PayPal expenses involved in getting products to customers. Bulk purchase sometimes comes with bills of many thousands of pounds per order. This is initially covered by our sponsor (QuestUAV Ltd) but needs to be paid back.

#2 The admin costs of running and growing a Campaign, including website costs, security costs, domains and IPO, advance purchase of stocks, covering losses, damages and returns, physical space costs, energy costs, online services, subscriptions, travel and advertising.

#3 To cover the donations of large numbers of DogHorn Yellow Lanyards that we make every day locally and around the country.

#4 To cover the costs of donations to other causes.

A local DogHorn Group or DogHorn Agent is a great way to help your community. For good examples find DogHorn-Lyn-Valley or DogHorn-Warwickshire on Facebook.

First of all do NOT start a group up until you have spoken to us and agreed a number of things.

The information on starting a group is here how-to-create-a-doghorn-community-group-of-your-own

Before forming a group you will need to properly read and understand our terms and conditions here

It is a great thing to be involved in, but please note … a group must NOT be used as a means to boost profit, awareness or membership of a private business. DogHorn is here for the protection of the public!

DogHorn.Uk is the not-for-profit arm of an established UK Ltd business and as such is able to support the operations of the DogHorn.Uk campaign AND make donations to other suitable causes.

To find out how we make donations to others click here.

Despite the best of intentions, sometimes things just go wrong. You or we might have made a mistake, or who knows what can go wrong.

We have a Refund Returns and Exchanges policy here. We have tried to keep it as simple as possible so that it is easy to understand.

We ask you to remember though that this is primarily a voluntary organisation so please treat us with a little extra courtesy and patience. We can be exceptionally busy and have staff shortages that cause bottlenecks if demand suddenly increases through events that happen in the dog world (thefts, attacks, news articles etc).

Refunds take up to 14 days to process in busy times.